IT Helpdesk Engineer Hybrid (m/w/d) [Kziff.CL86AV48]
Core
Remote installation, optimization, and monitoring of print-related IT infrastructure (hardware, cloud, and software), including troubleshooting and support for Canon devices and associated software.
Role type
IT Helpdesk Engineer (First & Second-Level Support)
Builds
IT infrastructure solutions and support for print-related hardware and software
Domain
IT Services / Print Infrastructure
Deliverable
production ML models | product features | dashboards & analysis | research | client delivery | infrastructure | physical/clinical work
Required skills
First and Second-Level Support, Microsoft OS (Server & Clients), Network Technologies, Microsoft Applications (Office, Teams), Backup and Maintenance, Technical Documentation
Preferred skills
Experience with Canon devices, Cloud infrastructure
Technologies
Microsoft OS, Microsoft Office, Teams, Cloud, Canon devices
Responsibilities
Remote installation and optimization of print-related IT infrastructure, handling service requests via ticketing system, analyzing and resolving IT infrastructure and Canon device issues, collaborating with departments on sustainable solutions, performing administrative tasks like backup and maintenance, documenting customer environments and technical challenges, supporting notable clients in long-term projects