Disponent / technischer Sachbearbeiter (m/w/d) [Kziff.CL85AV27]
Core
Handling IT service desk incidents, scheduling technicians for repairs/installations, and managing customer communication.
Role type
IT service desk coordinator
Builds
IT service dispatch and customer support workflows
Domain
IT services / Business services
Deliverable
client delivery
Required skills
IT incident management, scheduling, ticket system documentation, customer communication, complaint management, standard office software proficiency
Preferred skills
Business or IT background experience
Technologies
Windows, Word, Excel, Outlook
Responsibilities
Receive IT incident reports, schedule technician appointments, document and prioritize tickets, archive technician reports, communicate with customers, forward work data to downstream departments