IT-Kundenbetreuer (m/w/d) Mobile Device Management [Kziff. CL86AV53]
Core
IT customer support specialist responsible for advising employees on mobile device selection, managing procurement and configuration, administering MDM systems, and ensuring device compatibility with internal systems.
Role type
mid-level IT support specialist (mobile device management)
Builds
secure, managed mobile device infrastructure for enterprise users
Domain
IT operations / Mobile Device Management
Required skills
MDM administration (Ivanti, Microsoft Intune), mobile OS management (iOS, Android, Windows), device procurement and configuration, user support and training, reporting and optimization analysis, system compatibility testing
Preferred skills
ITIL framework knowledge, ticketing system experience
Technologies
Ivanti, Microsoft Intune, MobileIron, AirWatch, iOS, Android, Windows
Responsibilities
Advise employees on mobile device selection and usage; Organize procurement, configuration, and distribution of devices; Administer and monitor devices via MDM systems; Perform software updates, security audits, and remote management; Ensure device compatibility with internal systems; Support end-users with technical issues and conduct training; Create regular reports on usage and security; Participate in projects and implement sub-projects; Manage incoming goods deliveries; Maintain system and knowledge databases
