Junior Linux-Server Kundenbetreuer (m/w/d)
Core
Support customer Linux servers and web applications via phone and email, handling incidents and escalating issues.
Role type
Junior customer support engineer (Linux/PHP)
Builds
Managed hosting services and web applications for external clients
Domain
IT Services / Web Hosting
Deliverable
client delivery
Required skills
Linux systems, LAMP stack, configuration management, automation, web server configuration (Apache, NGINX), database systems (MySQL, MariaDB, PostgreSQL), scripting (PHP, Bash), WordPress, Shopware, Joomla
Preferred skills
English language skills
Responsibilities
Handle and monitor support requests via phone and email, receive incident reports and escalate them, act as interface for internal departments like contract service or system administration, create and manage internal documentation, support sales of add-on products
