CallCenterAgent (m/w/d)
Core
Customer support for travel-related inquiries via phone and email, including booking modifications and complaint handling.
Role type
Customer service agent (travel)
Builds
Travel bookings and modifications for customers
Domain
Travel industry
Deliverable
client delivery
Required skills
Phone customer service, booking management, complaint handling, PC and internet applications
Preferred skills
Experience in tourism, service orientation
Responsibilities
Answering and processing customer inquiries and complaints, modifying existing bookings, corresponding with event organizers, controlling booking processing
Seniority
Entry-level to Mid-level