Spezialist Service Desk First-Level-Support (m/w/d)
Core
First-level IT support specialist handling incident resolution, request management, and ticket triage for engineering clients.
Role type
First-level IT support specialist
Builds
IT support services for engineering clients
Domain
IT Services / Engineering
Deliverable
dashboards & analysis
Required skills
IT help desk experience, ticketing system knowledge, incident resolution, request management, ticket classification, stakeholder communication
Preferred skills
System administration training, proactive work style
Technologies
Ticketing systems
