Kundenberater Inbound für Messe- und Kulturhotlines(m/w/d)
Core
Handling inbound customer inquiries via phone, email, and chat for international trade fairs and cultural hotlines, focusing on visitor and exhibitor support, order processing, and problem resolution.
Role type
Inbound Customer Service Representative
Builds
Customer support interactions and order fulfillment for trade fair and cultural event clients
Domain
Event management / Trade fairs
Deliverable
client delivery
Required skills
Inbound communication, order processing, problem resolution, CRM system usage, MS Office, multilingual support
Preferred skills
Customer service experience, calmness in fast-paced environments, administrative documentation
Technologies
CRM systems, MS Office
Responsibilities
Answering incoming customer inquiries via phone, email, and chat; Supporting visitors and exhibitors with orders and issues; Documenting customer interactions and updating account data
Seniority
Entry-level / Individual Contributor
