Account Manager Customer Service (m/w/d)
Core
Strategic and operational account management for after-sales support, driving service sales, and providing technical consulting for machine optimization in the pharmaceutical and medical technology sectors.
Role type
Account Manager (After-Sales)
Builds
Service portfolio including spare parts, modifications, technical updates, maintenance packages, and service contracts for industrial machinery.
Domain
Industrial machinery / Pharma & Medical Technology
Deliverable
client delivery
Required skills
Technical sales, project management, technical consulting, contract negotiation, process coordination
Preferred skills
Experience in service, sales, or project management within machinery and plant construction
Technologies
Service portals, contract management systems
Responsibilities
Develop and implement regional customer service and sales strategy, provide technical consulting for plant optimization, support sales resources with internal processes and pricing, participate in contract reviews and negotiations
Seniority
Mid-level, hands-on IC