Fachassistenz (w/m/d) Kundenservice in der Agentur für Arbeit Fürth (Arbeitsort Fürth)
Core
First point of contact for customers in the entrance zones of the Federal Employment Agency, providing information on services under SGB III and assisting with applications and online registration.
Role type
Customer service specialist (public sector)
Builds
Customer support services for job seekers and unemployed individuals
Domain
Public sector / Social security / Employment services
Deliverable
client delivery
Required skills
Customer service, application processing, online service support, IT proficiency, empathy
Responsibilities
Provide information on agency services, accept and review applications for unemployment and job training, assist customers with online portal registration, support back-office access channels