Sachbearbeiter/in Kundenservice (m/w/d)
Hybrid
Core
Managing customer orders, inquiries, and returns for an online camping store across Amazon, the company's own shop, and eBay.
Role type
Customer service agent (e-commerce)
Builds
Order fulfillment and after-sales support for a camping e-commerce platform
Domain
E-commerce / Camping
Required skills
Order management, customer communication (email, phone, social media), returns processing, Microsoft Office, German language proficiency, technical understanding
Preferred skills
Experience in e-commerce customer service, technical customer service experience
Responsibilities
Process orders from Amazon, online shop, and eBay; Answer customer inquiries via email, phone, and social media; Handle returns and complaints
Seniority
Entry-level to Junior