Kaufmännischer Mitarbeiter (m/w/d) Auftragssachbearbeitung im Innendienst
Core
First point of contact for customers and technicians regarding metering equipment, readings, and service-related commercial questions; manages dispatch of reading, installation, repair, and replacement orders to ensure customer satisfaction.
Role type
Commercial order processing specialist (internal service)
Builds
End-to-end processing of service orders for metering equipment and related installations/repairs
Domain
Energy management / Utility services
Required skills
Order planning and scheduling, Customer service, Data analysis using KPIs and SLAs, Communication with internal and external stakeholders, MS Office (Word, Excel), ERP systems (SAP)
Preferred skills
Prior experience in order processing, Team collaboration
Technologies
SAP, MS Excel, MS Word
Responsibilities
Act as the primary contact for customers and technicians on metering and service topics; Dispatch and track reading, installation, repair, and replacement orders; Plan and optimize order processing workflows based on KPIs and SLAs; Ensure targeted communication with customers, service partners, and internal departments.