IT Support Specialist (w/m/d)
Core
Providing first and second-level IT support for internal employees, managing hardware inventory, and administering Microsoft 365 environments.
Role type
IT Support Specialist (First/Second-Level)
Builds
Internal IT infrastructure and user support services
Domain
Corporate IT / AdTech
Required skills
Windows OS administration, hardware setup and troubleshooting, Microsoft 365 (Entra ID, Exchange Online, SharePoint), Jira/Confluence administration, onboarding/offboarding procedures, ticket documentation, PowerShell scripting, TCP/IP/DNS/DHCP knowledge, MDM
Preferred skills
macOS familiarity, advanced Microsoft Entra ID/Exchange/SharePoint, network technologies, MDM experience
Responsibilities
Support employees with technical issues and hardware problems, configure laptops/PCs/monitors/mobile devices, manage user accounts and permissions in Microsoft 365, handle onboarding and offboarding tasks, analyze and resolve technical incidents, document requests and solutions
Seniority
Entry-level to Experienced