Fachassistenz (w/m/d) Kundenservice
Core
First point of contact for customers in the entrance zones of the German Federal Employment Agency, providing orientation, issuing and checking applications, and supporting data entry.
Role type
Customer Service Specialist (Administrative)
Builds
Customer support workflows and application intake processes
Domain
Public Sector / Social Security / Labor Market Services
Deliverable
client delivery
Required skills
Customer service, administrative tasks, data entry, IT proficiency, empathy
Preferred skills
Vocational training in commercial or administrative fields, 2+ years of relevant experience
Technologies
IT tools for application processing
Responsibilities
Greet and advise customers, issue and check applications, answer questions about services, support data entry
Seniority
Entry-level to Junior