ANWENDUNGSBETREUER/IN m/w/d
Core
Customer-facing application support and training for Microsoft and DATEV products.
Role type
Application Support Specialist
Builds
Service activities and customer support for Microsoft and DATEV software
Domain
Software support / Business applications
Deliverable
client delivery
Required skills
Customer service, telephone and written communication, product knowledge (Microsoft, DATEV), process optimization, training delivery
Preferred skills
Flexibility, willingness to travel, continuous learning
Technologies
Microsoft products, DATEV software
Responsibilities
Conduct independent service activities, provide technical input for product/process improvements, optimize service processes, train customers on software, support customers via phone and written communication
Seniority
Mid-level, hands-on IC