IT Support 1st Level (m/w/d)
Core
First point of contact for employees regarding IT questions and technical issues, handling ticket intake, analysis, and resolution of hardware and software problems.
Role type
1st-level IT support specialist
Builds
IT workstations, notebooks, and mobile devices
Domain
IT infrastructure and user support
Deliverable
client delivery
Required skills
Microsoft Windows, Microsoft 365, standard hardware, Active Directory, user administration, network basics
Preferred skills
IT support experience, documentation skills
Technologies
Microsoft Windows, Microsoft 365, Active Directory
Responsibilities
Accepting, processing, and documenting support requests in the ticketing system; analyzing and resolving hardware and software issues; setting up and managing IT workstations and devices; supporting user and permission management; escalating complex issues to higher-level support; creating and maintaining user guides and knowledge bases