Technischer Kundensupport – 1st & 2nd Level (w/m/d)
Core
Handling 1st and 2nd level technical support inquiries for customers regarding mobile and web applications, including incident management and knowledge base maintenance.
Role type
Technical Support Specialist (1st & 2nd Level)
Builds
Customer support solutions for insurance apps and web platforms
Domain
Insurance / IT Support
Deliverable
client delivery
Required skills
iOS and Android app support, web application troubleshooting, incident management, knowledge base creation, technical process analysis
Preferred skills
Telematics domain knowledge, shift work flexibility
Technologies
iOS, Android, Web browsers
Responsibilities
Answering phone and email support requests, analyzing and documenting technical issues, coordinating incidents, creating knowledge base articles, collaborating with internal technical teams
Seniority
Entry to Mid-level