IT-Service-Support\*in im Team Service (m/w/d)
Core
Second-level IT support specialist responsible for client and field service, troubleshooting, and hardware management for a university's IT operations.
Role type
Senior IC IT Service Support Engineer
Builds
Reliable and service-oriented IT operations for students, faculty, and administration
Domain
Higher Education / IT Infrastructure
Required skills
Second-level support, ticket system management, client hardware configuration, hardware maintenance, inventory management, IT documentation, process optimization, Microsoft 365 support
Preferred skills
PowerShell, Windows/macOS/Android OS, IT project collaboration, technical documentation, English reading, ITIL framework
Technologies
Microsoft 365, Windows, macOS, Android, PowerShell
Responsibilities
Conduct second-level support in client and field service; analyze, handle, and document incidents via ticket system; deploy, install, configure, and commission client hardware and peripherals; exchange, maintain, and decommission hardware components; organize IT workstations; participate in hardware/software inventory; create and update operational documentation and knowledge articles; support analysis and optimization of operational processes; contribute to IT projects, rollouts, and migrations; develop solution proposals for service quality improvement; support introduction and development of Microsoft 365 services
Seniority
Mid-level, hands-on IC
