Sachbearbeiter Bürger- und Servicetelefon (m/w/d)
Core
Citizen and service hotline operator handling inquiries, documentation, and administrative tasks for a municipal district.
Role type
Administrative customer service specialist
Builds
Citizen service interactions and administrative documentation
Domain
Public administration / Municipal services
Deliverable
client delivery
Required skills
Customer service, documentation, scheduling, form processing, email management, public relations support
Preferred skills
Self-motivation, structured work, teamwork, reliability
Technologies
Office software, email systems, form management tools
Responsibilities
Answering citizen inquiries and price requests, documenting citizen concerns, scheduling appointments, managing bulk waste hotline lists, handling email and mail intake, updating forms
Seniority
Entry-level to Mid-level, administrative staff