IT-Support Spezialist/in und ERP-Anwendungsbetreuer/in (w/m/d)
Core
IT support specialist and ERP application manager for SAP Business One and proprietary software solutions, serving customers with technical and functional issues across business processes.
Role type
Senior IC IT support & ERP application specialist
Builds
Customer support solutions for SAP Business One and proprietary extensions (PPS.pro, CRM.pro, BDE.pro)
Domain
Enterprise Software / ERP / SAP Business One
Deliverable
client delivery
Required skills
IT support, technical application support, ERP software maintenance, Windows environments, client-server applications, network fundamentals, structured problem-solving, customer communication, initiative, responsibility
Preferred skills
SAP Business One, SQL, relational databases, REST-APIs, web services, technical interfaces, log file analysis, Windows services, server applications, Crystal Reports, business process knowledge (production, inventory, purchasing, finance), ticketing systems (YouTrack, Jira)
Technologies
SAP Business One, YouTrack, PPS.pro, CRM.pro, BDE.pro, Windows, SQL, REST-APIs, Crystal Reports
Responsibilities
Customer support via phone, email, and ticketing system; troubleshooting and resolving issues in SAP Business One and proprietary software; supporting customers with product questions and configuration; analyzing error logs and web services; assisting users with business process problems; coordinating complex cases with development and consulting; documenting solutions and improving support processes
Seniority
Mid-level, hands-on IC