Fachassistenz (w/m/d) Kundenservice in der Agentur für Arbeit (Arbeitsort: Celle) befristet
Core
First point of contact for customers in the entrance zones of the Federal Employment Agency, providing orientation, accepting applications, and supporting data entry for unemployment and job search cases.
Role type
Customer Service Specialist (Public Sector)
Builds
Customer intake and initial case processing for the German Federal Employment Agency
Domain
Public Sector / Social Security / Labor Market Services
Deliverable
client delivery
Required skills
Customer service, application processing, data entry, IT proficiency, empathy
Responsibilities
Greet and advise customers, accept and review applications for unemployment and job search, answer questions about agency services, support data entry for smooth case processing