Service Disponent (m/w/d)
Core
Coordinate field service technicians for forklift and material handling equipment repairs, manage service orders, and serve as the central communication hub between customers, technicians, and internal departments.
Role type
Service Dispatcher (Operations)
Builds
Reliable on-site repair services for industrial forklifts and storage technology
Domain
Industrial equipment maintenance / Material handling
Required skills
Scheduling and coordination, Order management, Customer relationship management, Cross-departmental communication, Proposal creation and tracking, Prioritization
Preferred skills
Technical interest in forklift operations, Experience in service dispatching
Technologies
None stated
Responsibilities
Plan and coordinate field service technician assignments for equipment repairs, Accept and process service and repair orders, Prepare orders for billing, Handle customer inquiries and maintain relationships, Create and follow up on service proposals, Ensure smooth information flow between departments