Fachassistenz (w/m/d) Kundenservice in der Agentur für Arbeit Hamburg (Arbeitsort: Hamburg), unbefri
Core
First point of contact for customers in the entrance zones of the Federal Employment Agency, providing initial guidance, information, and support for online services and benefit inquiries.
Role type
Customer service specialist (public sector)
Builds
Customer guidance and initial case intake for the Federal Employment Agency
Domain
Public sector / Social security / Labor market services
Deliverable
client delivery
Required skills
Customer service, empathy, digital literacy, time management, data entry, administrative tasks
Preferred skills
Commercial or legal background, experience in non-technical administration, IT proficiency