Fachassistenz (w/m/d) Kundenservice im Jobcenter in Teilzeit mit 19,5 Wochenstunden in Amberg
Core
First point of contact for customers in the entrance zones of the Jobcenter, providing initial guidance, accepting and reviewing applications for social benefits, and ensuring smooth handover to further processing.
Role type
Customer service specialist (social benefits)
Builds
Customer guidance and application intake for social security services
Domain
Public sector / Social services
Deliverable
client delivery
Required skills
Customer reception, application processing, empathy, digital tool proficiency, administrative tasks
Responsibilities
Greet and advise customers, accept and review applications, answer questions about service offerings, ensure smooth workflow handover