Mitarbeiter (m/w/d) für die Serviceabteilung im Bereich Kundendienst
Core
Handling and routing customer service requests, complaints, and billing/invoice reconciliations between customers and industrial partners for home technology products.
Role type
Customer service representative (billing & complaints)
Builds
Customer service workflows and billing reconciliation processes
Domain
Home technology / HVAC / Plumbing retail distribution
Deliverable
dashboards & analysis
Required skills
Invoice processing, complaint management, partner communication, billing reconciliation, data entry
Preferred skills
Experience in claims management, knowledge of plumbing and home technology, negotiation skills
Responsibilities
Log and route incoming customer service requests, process customer complaints, handle customer invoices and forward to partners, process partner cost invoices and forward to customers, track open cost invoices, communicate daily with customers and partners