IT-Support Specialist (m/w/d) - 1st/2nd-Level mit stellvertretender Leitung
Core
IT-Support Specialist providing 1st and 2nd-level support and acting as deputy head of IT Infrastructure and Support for a public administration department.
Role type
Senior IC IT Support Specialist (Deputy Team Lead)
Builds
IT systems, hardware, software, and support processes for public administration employees
Domain
Public Administration / IT Infrastructure
Required skills
Windows Client/Server, Microsoft 365, hardware/software/network troubleshooting, ticketing systems, user training, documentation, project coordination
Preferred skills
Team leadership, process optimization, stakeholder management, IT security standards
Technologies
Windows, Microsoft 365, Ticketing Systems, Hardware, Software, Network Systems
Responsibilities
Handle 1st-level support tickets and escalate complex issues; analyze and resolve 2nd-level technical issues on client/server/network levels; manage hardware installation, configuration, and repair; train 1st-level support and end users; document technical knowledge and procedures; represent the IT department head and coordinate workflows; support IT projects and rollouts; ensure IT security and data protection standards.
Seniority
Senior, hands-on IC with leadership responsibilities