Projektassistenz Wärmepumpen (m/w/d) Backoffice
Core
Organizational hub for the heat pump division, coordinating projects, customers, and installation teams to ensure alignment.
Role type
Project coordination assistant (back office)
Builds
Heat pump installation projects for private customers
Domain
HVAC / Renewable energy / Construction
Required skills
Project coordination, data entry, customer support, deadline management, document management, calendar management, email communication, software proficiency (Outlook, Excel, MS Teams, Trello, PDS)
Preferred skills
Experience in SHK, craftsmanship, construction, customer service, project assistance, order processing
Responsibilities
Coordinate on-site appointments for heat pump customers, create and maintain project teams in Microsoft Teams, capture and update customer and project data, organize offers and orders, prepare subsidy documents, support customers with organizational questions, track open items and deadlines, coordinate installation and commissioning dates, create service orders in handcraft software, store documents in PDS/Trello/MS Teams, verify document readiness for project phases, send standardized customer emails and appointment confirmations, follow up on warranty registrations and maintenance schedules