Fachassistent/in Eingangszone (m/w/d)
Core
Front-desk administrative support for a Job Center assisting long-term unemployed individuals with social benefits.
Role type
Administrative Assistant (Front Desk)
Builds
Customer service interactions, data entry, and administrative tasks for a public social services agency.
Domain
Public Administration / Social Services
Deliverable
dashboards & analysis
Required skills
Data entry, customer service, document management, IT system usage, administrative procedures
Preferred skills
Empathy, time management, teamwork, customer orientation
Technologies
jobcenter.digital, IT systems, email
Responsibilities
Manage customer flow and answer inquiries, distribute documents, update customer data in IT systems, support online appointment booking, perform administrative tasks outside office hours (mail, email, lists), represent the Job Center to the public.
Seniority
Mid-level, experienced professional