Mitarbeiter:in IT-Support (m/w/i) im Bereich Zentrale Dienste
Core
Providing 1st and 2nd-level IT support, troubleshooting hardware/software issues, and managing user accounts and permissions for a municipal administration.
Role type
IT Support Specialist (1st/2nd Level)
Builds
IT support services and technical maintenance for municipal employees and systems
Domain
Public Administration / IT Infrastructure
Required skills
Active Directory, Microsoft 365, Windows OS, Linux, Network administration (WLAN, VPN, Firewall), VoIP, Hardware configuration, Ticket management, Documentation
Preferred skills
Proxmox VE, Citrix, HCL Domino/Notes, Training qualification (AdA), Driver's license Class B
Technologies
Active Directory, Microsoft 365, Windows, Linux, Proxmox VE, Citrix, HCL Domino/Notes, VoIP, WLAN, VPN, Firewall
Responsibilities
Handle and resolve IT tickets for 1st and 2nd-level support; Diagnose and fix hardware and software faults; Manage user accounts, rights, and groups in Active Directory and M365; Configure and maintain workstations, mobile devices, and peripherals; Assist in IT security measures and user awareness; Train apprentices in system integration.
Seniority
Mid-level, hands-on IC