Supportmitarbeiter (m/w/d) IT-Abteilung
Core
Providing 1st and 2nd-level IT support, managing ticket systems, and maintaining technical documentation for a family-owned flooring and tools distributor.
Role type
IT Support Specialist (1st/2nd Level)
Builds
IT support services and documentation for internal employees
Domain
IT Support / Corporate Infrastructure
Deliverable
client delivery
Required skills
1st and 2nd-level IT support, Windows OS administration, M365 environment management, network basics, hardware setup, RingCentral administration, technical documentation creation
Preferred skills
Project participation, process optimization
Technologies
Windows, Office/M365, RingCentral, Network hardware
Responsibilities
Ticket and service management, 1st and 2nd-level IT support, creating and updating technical documentation, coordinating with external technicians, conducting employee training, setting up workstations, administering RingCentral phone system
Seniority
Mid-level, hands-on IC