Mitarbeiter (m/w/d) für den Bereich Bürgerempfang/Telefonzentrale
Core
First point of contact for citizens in person and by phone, managing central email, processing incoming/outgoing mail, preparing invoices for digital processing, and receiving external service providers.
Role type
Citizen reception and telephone center staff
Builds
Citizen services and administrative mail handling
Domain
Public administration
Deliverable
client delivery
Required skills
MS Office, customer service, mail processing, invoice preparation, reception duties
Preferred skills
Commercial training, flexibility, reliability, teamwork, communication
Responsibilities
Answering citizen inquiries in person and by phone, managing central email inbox, processing incoming and outgoing mail, preparing invoices for digital processing, receiving external service providers and routing them to relevant departments