Mitarbeiter technischer Support/ telefonische Kundenbetreuung (m/w/d)
Core
First point of contact for customers regarding technical challenges with online banking tools and installation questions, providing solutions and supporting project development with software engineering.
Role type
Technical support specialist (telephonic)
Builds
Online banking tools and related services for customers in the healthcare sector
Domain
Fintech / Healthcare banking
Deliverable
client delivery
Required skills
technical understanding, analytical ability, experience in telephonic customer support, knowledge of network and internet technology
Preferred skills
ability to learn new technologies quickly, teamwork, professional attitude
Responsibilities
answer customer technical inquiries, provide solutions for online banking issues, collaborate with software development on projects, document processes and communication channels