Servicesachbearbeiter Nord (m/w/d)
Core
First point of contact for customers ensuring top-tier service quality in a CNC machine tool manufacturing company.
Role type
Senior customer service specialist (technical)
Builds
Service solutions and order management for CNC machining centers
Domain
Industrial machinery / CNC manufacturing
Deliverable
client delivery
Required skills
Technical knowledge of CNC machining centers, CRM usage, SAP usage, order management, incident analysis, technical customer consultation, coordination of service interventions
Preferred skills
English (fluent), MS Office, prior experience with tool machines
Responsibilities
Manage incident management including analysis and resolution, evaluate and prioritize customer inquiries, provide technical customer consultation, create service offers and orders, document in CRM and process orders in SAP, plan and coordinate service interventions, support service technicians, close technical orders
Seniority
Mid-level, hands-on IC