Service-Leitung im Innendienst (m/w/d) Vollzeit
Core
Managing internal service operations, coordinating the service team, and overseeing repair and maintenance for a fleet of forestry and construction machinery.
Role type
Senior Service Manager (Forestry/Construction Machinery)
Builds
Service processes, repair schedules, and customer satisfaction metrics for a fleet of machinery.
Domain
Forestry and Construction Machinery
Required skills
Team leadership, service process optimization, fleet management, technical troubleshooting, customer relationship management, operational planning
Preferred skills
Master's title in vehicle/mechanical engineering, experience with forestry/construction machinery, English language skills
Technologies
Service management software, digitalization tools
Responsibilities
Handling complaints and service inquiries, coordinating the service team, planning and monitoring service results, optimizing customer satisfaction, managing repair and maintenance of the rental and fleet park, organizing machine commissioning at customer sites and trade shows, supervising the company's test center.
Seniority
Senior, hands-on IC