IT-Anwendungsbetreuer /-berater (w/m/d)
Core
Configuring, supporting, and evolving modern IT applications to ensure reliability, performance, and user experience for the Stadtwerke Erfurt Group.
Role type
IT Application Support Specialist
Builds
Microsoft Teams, Project Management Tools (Projektron BCS, Jira), Customer Portals, Apps, RPA, Microsoft SharePoint
Domain
Utilities / Municipal Services
Required skills
Application support (Incident, Patch, Change Management), ITSM tools, SQL, Scripting, External vendor coordination, Business process analysis
Preferred skills
Knowledge of IT security and GDPR, Experience with process automation and AI technologies
Technologies
Microsoft Teams, Projektron BCS, Jira, RPA, Microsoft SharePoint, SQL
Responsibilities
Configure and maintain IT applications, Analyze business requirements and implement technical solutions, Support integration of new applications, Maintain user and permission structures, Coordinate external service providers, Create and maintain technical documentation and training materials
Seniority
Mid-level, hands-on IC
