IT Systems Analyst
Core
Maintain and advance Microsoft 365 and collaboration technologies, overseeing governance, operational support, and process improvements for the organization.
Role type
Mid-level IT Systems Analyst (Microsoft 365 & Collaboration)
Builds
Scalable, secure, and effective collaboration services across Microsoft Teams, SharePoint, OneDrive, Exchange Online, and Microsoft Entra ID.
Domain
Enterprise IT / SaaS Collaboration / Microsoft 365
Deliverable
production ML models | product features | dashboards & analysis | client delivery | infrastructure | physical/clinical work
Required skills
Microsoft 365 administration, ITSM process management, identity and access governance, process documentation, cross-functional coordination, incident management, Agile methodology, PowerShell, Microsoft Graph, Power Platform
Preferred skills
Microsoft Intune, enterprise security guidelines, automation workflows, Generative AI platforms, additional SaaS platforms (Google Workspace, Salesforce), large-scale collaboration environment support
Technologies
Microsoft Teams, SharePoint Online, OneDrive, Exchange Online, Microsoft Entra ID, ServiceNow, Jira Service Management, PowerShell, Microsoft Graph, Power Platform, Microsoft Intune
Responsibilities
Support Microsoft 365 operational initiatives, governance efforts, and platform improvements; Analyze ticket trends to identify process improvement and automation opportunities; Maintain and improve runbooks, knowledge articles, and operational procedures; Support identity and access governance activities including RBAC, MFA, PIM, and access reviews; Coordinate intake, tracking, and documentation of integration requests; Gather requirements and coordinate with engineering, security, and support teams; Support high-priority incidents through coordination and follow-up; Facilitate cross-functional meetings and discussions; Develop project tracking, status updates, reporting, and operational communications; Support testing, rollout coordination, and post-implementation validation; Partner with technical teams on workflow automation; Assist with adoption and change management initiatives.
Seniority
Mid-level, hands-on IC