Kundenberater/in (Bank, Sparkasse) m/w/d
Hybrid
Core
First point of contact for customers regarding payment transactions, providing solutions and improving customer experiences in payment services.
Role type
Customer service representative (payments)
Builds
Payment transaction services for customers
Domain
Banking / Payments
Deliverable
client delivery
Required skills
Customer communication, payment transaction expertise, problem-solving, process analysis, teamwork
Preferred skills
Openness to change, proactive service mindset
Technologies
SEPA, direct debits, card payment methods
Responsibilities
Handle customer inquiries and requests regarding payment transactions, analyze customer issues to identify process optimization opportunities, collaborate with team to develop modern working methods
Seniority
Individual contributor
