Junior IT Support / Anwendersupport (m/w/d)
Core
First-line IT support specialist responsible for troubleshooting technical issues, managing helpdesk tickets, and setting up user workstations.
Role type
Junior IT support technician (1st Level)
Builds
Stable digital work environments for internal employees
Domain
Corporate IT / Helpdesk
Deliverable
physical/clinical work
Required skills
PC hardware setup, software installation, ticket management, troubleshooting, IT policy compliance
Preferred skills
Helpdesk experience, training preparation support
Technologies
Ticketing systems, PC hardware, standard office software
Responsibilities
Receive and log support requests in the ticketing system, analyze and resolve technical problems at the first level, set up new and existing PC workstations with required hardware and software, assist users with daily IT usage questions, support the preparation of IT training sessions, ensure adherence to IT security policies
Seniority
Junior, entry-level IC