Mitarbeiter After Sales / kaufmännischer Kundenservice (m/w/d)
Core
Managing after-sales service cases, coordinating spare parts supply, and supporting customers with product inquiries for office and gaming furniture.
Role type
mid-level commercial after-sales specialist
Builds
spare parts inventory and customer service workflows for furniture retailers
Domain
furniture retail / B2B sales
Deliverable
dashboards & analysis
Required skills
commercial training, ERP systems, MS Excel, process coordination, customer support
Preferred skills
affinity for digital solutions, product development involvement
Responsibilities
handling and tracking service cases in the ERP system, coordinating spare parts supply, supporting customers with product questions, contributing to process and quality improvements