IT-Supporter (m/w/d) für Hamburg
Core
First point of contact and problem solver for the entire MS product suite, printers, phones, and interface questions to external systems and customer infrastructure.
Role type
IT Support Specialist
Builds
Maintains customer IT infrastructure and resolves system issues
Domain
IT Services / Managed Services
Deliverable
client delivery
Required skills
Microsoft product suite, printers, telephony, remote maintenance, ticketing systems, database backups, problem analysis
Preferred skills
Second-level support coordination, bug creation for development
Technologies
Microsoft products, ticketing systems, remote access tools
Responsibilities
Answer application-specific customer questions via phone and email, perform remote maintenance and problem analysis, document customer requests in the ticketing system, create bugs for development, procure database backups
Seniority
Mid-level, hands-on IC