First Level Support (m/w/d)
Core
First Level Support for IT questions and technical problems for employees at Tropical Islands.
Role type
First Level Support Specialist
Builds
IT support services for employees
Domain
Hospitality / IT Support
Deliverable
client delivery
Required skills
IT support, ticketing systems, hardware troubleshooting, software troubleshooting, incident escalation
Preferred skills
IT background, customer service orientation
Technologies
Ticketing systems, hardware, software
Responsibilities
Answer IT questions and resolve technical problems, log and process support tickets, escalate unresolved issues to the backoffice IT team, support employees on-site to minimize operational disruptions
Seniority
Entry-level / Junior