Mitarbeiter im technischen Support (m/w/d)
Hybrid
Core
Handling customer inquiries via phone and email, performing error analysis, and escalating support topics to software development.
Role type
Technical Support Engineer
Builds
Meter data management software and related hardware solutions
Domain
Energy management / IoT
Deliverable
client delivery
Required skills
IT background or high IT affinity, independent work style, customer orientation, German (fluent), English (fluent)
Responsibilities
Answering customer inquiries via phone and email, processing tickets in a ticketing system, supporting the development department with error analysis and data preparation, escalating support topics to software development