Callcenter-Agent:in im In- und Outbound
Hybrid
Core
Telephone contact with debtors (inbound and outbound) to achieve debt recovery and negotiate payment agreements.
Role type
Customer service agent (debt collection)
Builds
Debt recovery outcomes for legal claims
Domain
Legal services / Debt collection
Deliverable
client delivery
Required skills
telephone communication, negotiation, conflict resolution, payment agreement structuring, data management
Preferred skills
experience in debt management, calm demeanor under pressure, self-motivation
Responsibilities
Contact debtors via phone to resolve payment arrears, negotiate payment plans, manage difficult conversations, maintain accurate data in internal software