Customer Experience Manager Digital Transformation (m/w/d)
Core
Lead-to-Cash process optimization and digital project management to enhance customer experience.
Role type
Customer Experience Manager (Digital Transformation)
Builds
Optimized Lead-to-Cash processes and digital solutions for hydraulic systems and building applications.
Domain
Industrial manufacturing (HVAC) + Digital Transformation
Required skills
Project management, Process management, Cross-functional team coordination, CRM/ERP/Billing system requirements, Agile methodologies (Scrum/Kanban), Analytical thinking, Workshop facilitation
Preferred skills
Experience in Lead-to-Cash/Sales/Finance environments, IT system interfaces understanding
Technologies
CRM, ERP, Billing systems, Reporting tools
Responsibilities
Plan and steer Customer-Centricity projects focusing on Lead-to-Cash, Gather and prioritize requirements from Sales, Service, Finance, and IT, Coordinate cross-functional teams and external vendors, Design and optimize processes, Prepare and moderate project meetings and steering committees