Mitarbeiter Hotline (m/w/d)
Core
Provide first and second-level support for the ARCHIKART property management software via phone and email, analyzing issues and resolving errors remotely.
Role type
Support engineer (IT helpdesk)
Builds
Software support and error resolution for public administration clients
Domain
Public administration software support
Required skills
Technical understanding, analytical thinking, database management, scripting, customer service
Preferred skills
IT vocational training, cross-disciplinary entry
Technologies
MSSQL, Oracle, MySQL, MariaDB, Teamviewer, AnyDesk, Atlassian (Service Portal, Jira), EnterpriseManager, SQLyog, Tabellenbrowser AK4
Responsibilities
First and second-level software support via phone and email; Analyze problems and software errors using remote tools; Document issues and solutions in service portals; Execute scripts for error resolution; Manage customer master data in ERP systems; Monitor ticket intake.
Seniority
Entry-level to Mid-level