Software Support Specialist
Core
Provide phone and email technical support for self-storage facility operators using the Storable platform, resolving incidents and escalating complex issues.
Role type
Technical Support Specialist (Software Support)
Builds
End-to-end property management software for self-storage facilities
Domain
Self-storage / Real Estate Technology
Deliverable
client delivery
Required skills
incident management, CRM system usage, phone support, troubleshooting, knowledge base contribution, service level adherence, bug tracking, escalation procedures
Preferred skills
AWS backend knowledge, remote troubleshooting tools, payment processing (EMV), network administration, Windows support, web browser support
Technologies
CRM, AWS, Windows, Internet Explorer, Chrome, Firefox, Safari
Responsibilities
Register and classify incidents via phone and email, investigate and resolve technical issues, collaborate with senior engineers on complex cases, replicate and log bugs, update knowledge base, assist in training new team members
Seniority
Mid-level, hands-on IC