Mitarbeiter (m/w/d) im Vertriebsinnendienst / E-Commerce
Core
Managing end-to-end order processing and customer service for DIY and E-Commerce clients, ensuring reliable supply and smooth order fulfillment from receipt to delivery.
Role type
Sales Operations / E-Commerce Specialist
Builds
Order fulfillment workflows and customer service processes for DIY and online retail channels
Domain
Home & Garden retail, E-Commerce, Logistics
Required skills
Order management, Customer service, Inventory management, ERP systems, E-Commerce platforms, MS Office, Process optimization
Preferred skills
English (written and spoken), Digitalization tools, AI-assisted tools, Key account support
Technologies
MS Office, ERP systems, E-Commerce portals
Responsibilities
Steer end-to-end order processing for DIY and E-Commerce customers; Handle customer inquiries and complaints; Monitor timely execution of logistics processes; Check stock levels and provide inventory information; Support Key Account Managers; Maintain product listing and article data; Identify optimization potentials for processes and systems.
Seniority
Entry to Mid-level, operational role
