Gruppenleiter (m/w/d) Kundenqualität
Core
Leading the customer service team and acting as the central operational and tactical contact for automotive OEMs to ensure quality, cost, and delivery targets are met.
Role type
Senior Team Lead, Customer Quality (Automotive Tier-1)
Builds
Customer service processes, quality management systems, and long-term client relationships for automotive OEMs.
Domain
Automotive supply chain / Tier-1 supplier
Required skills
Team leadership, Customer account management, Quality management (IATF 16949), Project management, Process optimization, ERP systems, Contract negotiation, KPI analysis
Preferred skills
Engineering or Business Administration degree, Experience with automotive standards (APQP, PPAP, FMEA, 8D), Stakeholder management
Technologies
ERP systems, MS Office
Responsibilities
Lead the customer service team, Manage customer escalations and complaints, Coordinate cross-functional interfaces (R&D, Production, Logistics), Plan and conduct customer meetings and audits, Analyze customer and process KPIs, Support offer calculations and contract negotiations
Seniority
Senior, hands-on IC with team leadership