Sachbearbeiter/-in Kundenservice & Organisation (m/w/d) – langfristige Perspektive
Core
Customer service and operational support for a moving company, handling inquiries, video surveys, and move volume estimation.
Role type
Customer service & operations specialist
Builds
Customer support workflows and operational organization for a moving company
Domain
Logistics / Moving services
Deliverable
product features
Required skills
Customer communication, email management, video survey execution, data analysis, move volume estimation, documentation, organizational planning
Preferred skills
Marketing experience, Excel proficiency, smartphone/video call technical skills
Responsibilities
Answering customer phone calls, responding to emails and inquiries, conducting video surveys, evaluating photos and videos, estimating move volume, documenting processes, supporting daily operations, coordinating schedules and resource allocation