Kundenbetreuer/Sachbearbeiter Servicecenter (m/w/d)
Core
Handling customer inquiries and technical support (1st/2nd level) for private and business customers regarding fiber, VDSL, IP-TV, and telephony services.
Role type
Customer service agent / IT support specialist (1st/2nd level)
Builds
Customer support tickets and service resolutions for telecom infrastructure and services
Domain
Telecommunications / IT Support
Deliverable
client delivery
Required skills
Technical training (commercial or technical), Ticket management, CRM/ITS documentation, Standardized troubleshooting procedures, B2B and B2C communication
Preferred skills
Prior experience in service center or administrative processing
Technologies
CRM/ITS systems
Responsibilities
Answering customer calls and emails, Diagnosing and resolving technical issues, Escalating complex tickets to specialized teams, Documenting interactions in CRM systems
Seniority
Entry to Mid-level, hands-on IC