Service Coordinator After Sales (m/w/d)
Core
Coordinate and finalize after-sales service operations, ensuring accurate documentation, billing, and process handover between service teams and controlling.
Role type
Service Coordinator (After Sales)
Builds
Service documentation, billing records, and process reports for packaging machinery
Domain
Industrial machinery (packaging, palletizing, bag sealing) / Manufacturing
Deliverable
dashboards & analysis
Required skills
ERP system usage (SAP CS), billing and invoicing, travel expense processing, data verification, process coordination
Preferred skills
SAP Concur, project administration, technical or commercial vocational training
Technologies
SAP CS, SAP, MS Office
Responsibilities
Post-process service interventions from documentation to billing in SAP, verify and complete service reports, ensure complete performance recording (time, material, services), create and maintain service notifications and orders, invoice service interventions, track intervention costs and handover data to controlling, approve travel expense reports and external invoices, coordinate with service planning, technicians, spare parts, and controlling
Seniority
Mid-level, operational IC